Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:
Crew Socks: 5-7 days after order processing.
Canvas Shoes: 6-8 days after order processing.
Slipon Shoes: 5-7 days after order processing.
Crew Socks: 2-4 days after order processing.
Sneakers: 5-7 days after order processing.
Womens Casual Shoes: 5-7 days after order processing.
Slippers: 5-7 days after order processing.
Backpack: 5-7 days after order processing.
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Pillow Profits will replace any items damaged or poor-quality at no additional cost. Pillow Profits is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Pillow Profits if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.
In the rare event that a customer is unhappy with the fit of their shoe, Pillow Profits will process a free exchange for your customer. Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by sellers.
In order for a free exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Pillow Profits.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons. No other product in the Pillow Profits catalog is eligible for a free size exchange. In the event that your customer is unhappy with their size and it is not one of the products eligible for a free sizing exchange request it is your responsibility to find a solution with your customer.
Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, Pillow Profits will reship the package to your customer for free after an address verification is completed by the seller. All returned to sender orders will be destroyed by the courier or Pillow Profits will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, Pillow Profits will reship the package to your customer for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from Pillow Profits or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. Seller should also take the responsibility of making follow-ups for the delivery progress.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, Pillow Profits will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.
Lost Order – Wrong Address
Pillow Profits/The Artists Feet will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Express Line Shipping – Customer Phone Number Requirement
In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:
Customer not present for delivery
Too many failed delivery attempts
Customs clearance hold
VAT/Duties owed to clearance agency
Pillow Profits/The Artists Feet will not be responsible for reimbursement, refund or re-sending the package if the customer’s correct phone number is not provided in the original order details.
By using the Express Line Shipping feature you acknowledge that Pillow Profits has the right to deny Express Shipping to any of your orders that are submitted without a valid customer phone number.
In the event that Pillow Profits denies your orders’ express shipping, a refund credit will be applied to your account for the difference of the express fee and your order will be shipped with a standard shipping method.